Terms of Service

By accessing or using the Red Kicks website and placing an order, you agree to the following Terms of Service.

Products

Red Kicks is an independent footwear retailer based in Egypt, offering a selection of footwear, shoe accessories, and shoe care products.

We make reasonable efforts to provide accurate product descriptions, images, sizes, colors, and specifications. Slight differences in color may occur due to lighting, photography, or screen settings.

Customers are encouraged to review the product information and size guide carefully before placing an order.

Pricing & Payment

All prices displayed on the website are listed in Egyptian Pounds (EGP).

Prices, discounts, and promotional offers may change from time to time. The price displayed during checkout at the time an order is placed will apply to that order.

Red Kicks offers Cash on Delivery (COD) within Egypt, along with any other payment methods displayed during checkout.

Customers are responsible for providing complete and accurate contact and delivery information.

Order Confirmation

Orders may be confirmed by phone or through our customer service team before shipment.

Red Kicks reserves the right to cancel or decline an order in cases including:

• Incorrect or incomplete customer information

• Product unavailability

• Duplicate orders

• Suspected fraudulent activity or misuse

• Inability to confirm the order with the customer

Shipping

Red Kicks delivers throughout Egypt.

The standard shipping fee is 48 EGP for orders across Egypt.

Estimated delivery time is generally 2–5 business days, depending on the delivery location and courier operations.

Delivery estimates may be affected by public holidays, weather conditions, courier delays, or circumstances outside our reasonable control.

For full details, please review our Shipping Policy.

Try Before You Pay

Where available, customers may inspect and try on footwear in front of the courier before accepting and paying for the order.

Customers should inspect the product before completing the delivery whenever this service is available.

Exchanges & Returns

Customers may request an exchange or return within 14 days from the date of receiving the order.

Returned products must be unused, unworn, in their original condition, and in their original packaging.

Returns and exchanges are handled through courier service.

For exchanges or returns due to size, preference, or other non-defective reasons, the customer is responsible for the applicable shipping fees.

If Red Kicks confirms that an incorrect product was delivered or that the product has a manufacturing defect, Red Kicks will cover the applicable return or replacement shipping costs.

Approved refunds are processed within 7 business days after the returned product is received and inspected.

For complete conditions, please review our Exchange & Return Policy.

90-Day Manufacturing Defect Warranty

Red Kicks footwear products are covered by a 90-day warranty against manufacturing defects, starting from the date the order is delivered.

This warranty applies to footwear only and does not apply to shoe accessories or shoe care products.

The warranty does not cover normal wear and tear, misuse, accidental damage, improper cleaning, stains, scratches, or size and fit issues after the 14-day return and exchange period.

Warranty claims are subject to inspection and approval by our customer service team.

Promotional Offers

Promotional offers, discount codes, and automatic discounts may be subject to specific eligibility requirements, product exclusions, minimum quantities, and expiration dates.

The applicable discount and final order value will be displayed before completing the order.

Red Kicks reserves the right to modify or end promotional offers at any time, subject to applicable orders already placed.

Intellectual Property & Third-Party Trademarks

Website content created by Red Kicks, including original text, graphics, branding, and website elements, may not be copied, reproduced, or commercially used without permission.

Third-party brand names, trademarks, and logos remain the property of their respective owners.

Red Kicks is an independent retailer and does not claim affiliation with, authorization from, sponsorship by, or endorsement from any third-party brand unless such relationship is explicitly stated and verifiable.

Privacy

Customer information is collected and used for purposes such as processing orders, arranging delivery, providing customer support, preventing fraud, and improving our services.

For more information about how personal information is handled, please review our Privacy Policy.

Limitation of Liability

Red Kicks is not responsible for delays or service interruptions caused by events outside our reasonable control, including courier disruptions, public holidays, technical issues, or other unforeseen circumstances.

Nothing in these Terms limits any rights available to customers under applicable Egyptian law.

Changes to These Terms

Red Kicks may update these Terms of Service when necessary.

Any updated version will be published on this website and will apply from the date it is posted.

Contact Us

For questions regarding these Terms, orders, shipping, returns, or warranty claims, please contact us:

Red Kicks
58 Rod El Farag St., Shubra Misr, Cairo, Egypt – 4th Floor, In front of Kababgy Shaheen

Email: Redkicks.footwear@gmail.com
Phone: +20 10 30512355