Privacy Policy

Red Kicks operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Red Kicks is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.
• Communications with us, including information you provide when contacting our customer support team.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.
• Automatically through the Services, including information collected from your device and through cookies and similar technologies.
• From our service providers, including providers that enable technology or process information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to:

• Process orders and payments
• Fulfill and deliver orders
• Process returns and exchanges
• Manage customer accounts
• Remember preferences and items of interest
• Provide order and account notifications
• Provide customer support
• Improve and personalize the shopping experience
• Recommend products related to your interests or purchases

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, or promotional communications by email, text message, or other permitted channels.

We may also use information about your activity on the Services to show relevant advertisements, where permitted by applicable law.

Security and Fraud Prevention

We use personal information to:

• Provide a secure shopping experience
• Authenticate accounts
• Detect and prevent fraudulent, illegal, unsafe, or malicious activity
• Protect our Services, customers, and business

If you register an account, you are responsible for keeping your login credentials secure and should not share your password or other access details with others.

Communicating with You

We use your personal information to provide customer service, respond to inquiries, provide order updates, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, respond to valid legal processes, enforce our terms and policies, investigate disputes, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy.

These circumstances may include:

• With Shopify, vendors, and other service providers that perform services on our behalf, such as payment processing, IT services, customer support, analytics, cloud storage, fulfillment, and shipping.
• With business and marketing partners that help us provide marketing and advertising services.
• When you request or consent to us sharing information with third parties, such as shipping providers or social media integrations.
• With affiliates or companies within our corporate group, where applicable.
• In connection with a business transaction, legal obligation, court order, government request, or to protect the rights and safety of Red Kicks, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.

Red Kicks may use Shopify features that incorporate information obtained from your interactions with our store and other merchants to help protect, grow, and improve our business.

In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise privacy rights relating to information processed by Shopify.

You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not controlled by Red Kicks, you should review their privacy and security policies and terms.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.

The inclusion of a third-party link does not necessarily imply endorsement by Red Kicks.

Children's Data

The Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information provided below.

Security and Retention of Your Information

We take reasonable measures to protect personal information.

However, no security measure is completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on factors including:

• Providing the Services
• Maintaining customer accounts
• Processing orders and transactions
• Resolving disputes
• Complying with legal obligations
• Enforcing our agreements and policies

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access / Know: You may have the right to request access to personal information we maintain about you.
• Right to Delete: You may have the right to request deletion of certain personal information.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right of Portability: You may have the right to receive a copy of certain personal information in a portable format.
• Managing Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe option included in our communications.

Even if you unsubscribe from promotional communications, we may continue to send non-promotional messages relating to orders, accounts, customer service, or transactions.

You may exercise applicable rights by contacting us using the information provided below.

We may need to verify your identity before processing certain requests.

We will not discriminate against customers for exercising privacy rights available under applicable law.

Complaints

If you have concerns or complaints about how Red Kicks processes your personal information, please contact us using the details provided below.

Depending on where you live, you may also have the right to contact an applicable data protection authority.

International Transfers

We may transfer, store, or process personal information outside the country where you live where necessary to provide our Services.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or operational needs.

When changes are made, we will update the Last updated date at the top of this Privacy Policy and provide additional notice where required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us:

Red Kicks
58 Rod El Farag St., Shubra Misr, Cairo, Egypt – 4th Floor, In front of Kababgy Shaheen

Email: Redkicks.footwear@gmail.com
Phone: +20 10 30512355