Refund policy

Exchange & Return Policy

At Red Kicks, we want you to shop with confidence. You may request an exchange or return within 14 days from the date you receive your order, subject to the conditions below.

14-Day Exchange & Return

You may request an exchange or return within 14 days of receiving your order.

Returned products must be:

  • Unused and unworn

  • In their original condition

  • In their original packaging

  • Free from damage, stains, or signs of use

No exchanges or returns can be requested after the 14-day period.

Size Exchanges

If you experience a size issue, please contact our customer service team.

Returns and exchanges are handled through a courier service, and our team will arrange the process with you.

For exchanges or returns due to size, preference, or other non-defective reasons, the customer is responsible for the applicable return or exchange shipping fees.

If Red Kicks confirms that the product received was incorrect or had a manufacturing defect, Red Kicks will cover the applicable return or replacement shipping costs.

Try Before You Pay

You may inspect and try on the shoes in front of the courier before accepting and paying for your order.

This allows you to check the product and size before completing the purchase.

Refused Orders

If an order is refused upon delivery without a valid reason, the customer will be responsible for the applicable shipping fees.

These fees are paid directly to Red Kicks, not to the courier.

Order Cancellation After Shipping

If an order is cancelled after it has already been shipped, the customer will be responsible for the applicable shipping fees.

Refunds

Once a returned product is received and inspected, eligible refunds will be approved and processed.

Approved refunds will be processed within 7 business days after the returned product is received and inspected.

Any applicable shipping fees are separate from the refunded product value unless the return is caused by an incorrect product or a confirmed manufacturing defect.

90-Day Manufacturing Defect Warranty

All Red Kicks footwear products are covered by a 90-day warranty against manufacturing defects, starting from the date the order is delivered.

The 90-day warranty applies to footwear only and does not apply to shoe accessories or shoe care products.

The warranty applies only to manufacturing defects that occur during normal use of the product.

Examples of Manufacturing Defects

Manufacturing defects may include:

  • Manufacturing-related stitching defects

  • Sole separation caused by a manufacturing defect

  • Defects in materials or product construction

What the Warranty Does Not Cover

The warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse or improper handling

  • Damage caused by improper washing or cleaning

  • Scratches, stains, or damage caused after delivery

  • Accidental damage

  • Size or fit issues after the 14-day exchange and return period

How to Submit a Warranty Claim

To submit a warranty claim, please contact us at:

Email: Redkicks.footwear@gmail.com
Phone: +20 10 30512355

Please provide your order number along with clear photos or videos showing the issue.

All warranty claims are reviewed by our customer service team.

If a manufacturing defect is confirmed, Red Kicks will arrange an appropriate replacement or exchange.

The 90-day manufacturing defect warranty is separate from our 14-day exchange and return policy.