Refund policy

Exchange & Return Policy – RedKicks

At RedKicks, we are committed to providing a smooth and convenient shopping experience. You may request an exchange or return within 14 days of receiving your order, subject to the terms and conditions outlined below.

Exchange Policy

You may request a product exchange within 14 days of receiving your order, provided that the item is in its original condition, unworn, unused, and returned with its original box and packaging.

Exchange Fees:

Cairo, Giza & Alexandria: EGP 100.

All Other Governorates: EGP 120.

Exchange fees are payable when the exchange is processed.

Return & Refund Policy

You may request a product return within 14 days of receiving your order.

The product must first be returned to RedKicks. Once received, our team will inspect the item to ensure that it meets the return eligibility requirements.

After the return has been inspected and approved, the applicable return shipping fee will be deducted from the total amount paid.

Return Fees:

Cairo, Giza & Alexandria: EGP 100.

All Other Governorates: EGP 120.

The remaining eligible refund amount will then be transferred to the customer after deducting the applicable return fee.

Refund Processing Time

The refund process begins only after the returned product has been received, inspected, and approved by RedKicks.

The eligible refund amount will be transferred to the customer within 7 to 10 days from the date of return approval.

Exchange & Return Conditions

Exchange or return requests must be submitted within 14 days of receiving the order.

Products must be unworn, unused, and in their original condition.

The original product box, packaging, and all included accessories must be preserved.

Products that have been used, damaged, or returned without their original packaging will not be accepted under the standard return conditions.

All exchange and return requests are subject to product inspection upon arrival at RedKicks, without prejudice to applicable consumer rights.

Defective Products

If you receive a product with a manufacturing defect, please contact us as soon as you discover the issue and provide clear photos or videos showing the defect.

Our team will review your case and handle it in accordance with the RedKicks Warranty Policy and applicable consumer protection regulations.

To request an exchange or return, please contact RedKicks Customer Support through the available communication channels on our website.